Automated Payment kiosk case studies

Automated payment kiosks are widely used across various industries such as retail, banking, transportation, hospitality, and healthcare. These self-service machines enable customers to make payments quickly and securely using cash, coins, credit/debit cards, or digital wallets. Applications include bill payment, ticketing, parking fees, hotel check-in/out, and hospital registration. Equipped with touchscreen displays, receipt printers, cash acceptors, and card readers, they streamline transactions without the need for staff assistance. Key benefits include enhanced customer convenience, reduced wait times, 24/7 service availability, improved operational efficiency, and lower labor costs. Their modular design also allows for easy maintenance and future upgrades.

Typical Applications

1. User Interaction: The user begins by selecting the service or product on the kiosk’s touchscreen interface.

2. Payment Method Selection: The kiosk offers various payment options, including credit/debit cards, cash, or mobile payments like NFC or QR codes.

3. Payment Processing: The kiosk processes the payment securely through integrated hardware like card readers or cash acceptors, communicating with the payment gateway.

4. Verification: The system verifies the payment by checking with the financial institution or payment processor in real time.

5. Receipt Printing: Once the payment is successful, the kiosk prints a receipt or sends a digital confirmation to the user.

6. Product/Service Delivery: Depending on the application, the kiosk either dispenses the product (e.g., a ticket or product) or updates the system to provide the service (e.g., parking validation).

7. Data Recording: The transaction details are recorded in the kiosk’s backend system, providing valuable data for business analytics and reporting.

In September 2023, a four-star hotel in Dubai implemented LKS’s 17-inch free-standing payment kiosks in their lobby to automate guest check-in and payment. The kiosk integrates a SAW touchscreen, cash acceptor (capacity: 1000 notes), RFID card dispenser, and encrypted PIN pad, supporting cash, credit card, and contactless payments. The kiosk cabinet is made from 2mm cold-rolled steel, designed for 24/7 operation with CE and FCC certifications. The solution reduced front desk congestion and cut check-in times from 7 minutes to under 2 minutes per guest. According to the hotel manager, guest processing efficiency increased by 68%, with positive feedback on the seamless user experience and reduced labor costs.

In January 2024, the Kuala Lumpur Metro Authority partnered with LKS to deploy 19-inch high-capacity payment kiosks at three key stations. These kiosks feature IR touchscreens, 1000-note cash acceptors, Mifare card readers, barcode scanners, and 80mm Epson thermal printers. Passengers can top up metro cards, buy tickets, or pay fines via cash, QR code, or contactless NFC. The cabinet design supports anti-vandal protection and 24/7 public operation. After installation, queue times during rush hours were reduced by 55%, and ticketing staff workload dropped by 40%. Passenger satisfaction surveys reported a 72% increase in perceived service speed and convenience.